Last Updated: [2026-6-17]
Thank you for choosing wangjievpn.com. We strive to provide high-quality virtual digital products, software subscriptions, and membership services. Because our products are delivered digitally, our refund policy differs from physical goods.
Please read this policy carefully before making a purchase. By subscribing to our services, you agree to the terms outlined below.
1. Money-Back Guarantee
We stand behind the quality of our services. We offer a [7-Day / 14-Day / 30-Day] Money-Back Guarantee on all initial subscription purchases. If you are not completely satisfied with our VPN service or digital software within the first [7 / 14 / 30] days of your original purchase, you are eligible for a full refund.
2. Eligibility for Refunds
To qualify for a refund within the guarantee period, the following conditions must be met:
The refund request is made within the specified guarantee period after the initial purchase.
Your account has not been suspended or terminated due to a violation of our Terms of Service.
You have contacted our support team to attempt to resolve any technical issues before requesting a refund.
3. Non-Refundable Circumstances
Due to the nature of digital software and memberships, we cannot issue refunds under the following circumstances:
Renewals: Automatic subscription renewals are non-refundable. We send reminder emails prior to renewal, and it is the user's responsibility to cancel the subscription before the billing date if they do not wish to continue.
Outside the Guarantee Period: Requests made after the initial [7 / 14 / 30]-day guarantee window has passed.
Service Abuse: Accounts flagged for abusing our network, engaging in illegal activities, or violating our Terms of Service.
Third-Party Purchases: If you purchased our software or membership through a third-party vendor, app store (e.g., Apple App Store, Google Play), or affiliate, their specific refund policies will apply. You must contact them directly.
Cryptocurrency Payments: (Optional: Remove if you do not accept Crypto) Due to market volatility and transaction fees, payments made via Cryptocurrency are strictly non-refundable.
4. Subscription Cancellations
You may cancel your recurring subscription at any time through your account dashboard.
Cancellation does not equal a refund. Canceling your subscription ensures you will not be billed for the next billing cycle.
You will continue to have full access to your digital software and membership benefits until the end of your current paid billing period.
5. How to Request a Refund
To request a refund, please follow these steps:
Send an email to [[email protected]].
Include your registered email address, username, and order/transaction ID.
Provide a brief explanation of why you are requesting a refund. Your feedback is highly valued and helps us improve our digital products.
6. Refund Processing Time
Once your refund request is approved, we will process it immediately on our end.
Funds will be credited back to your original payment method.
Depending on your bank, credit card issuer, or payment gateway (e.g., PayPal, Stripe), it may take anywhere from 3 to 10 business days for the funds to appear in your account.
Note to Merchant: > * Make sure to replace bracketed information like [7-Day / 14-Day / 30-Day] and [Insert Date] with your actual business parameters before publishing.
Ensure an active support email is set up for [[email protected]].